CAR RENTAL CONDITIONS
The following information is provided as a general guide to the car rental process. This text aims to help you better understand our service conditions and clarify mutual responsibilities during the rental process.
iZMiRCAR reserves the right to make changes to the terms presented here. For up-to-date conditions and special requests, please contact us directly.
Our priority is to ensure that our customers have a safe, comfortable, and smooth travel experience. Therefore, we kindly ask you to carefully review the rental conditions listed below.
If you would like to cancel or modify your car rental reservation, you can do so without any additional fees. To request cancellation or modification, please contact us at least 48 hours in advance. We prioritize customer satisfaction by providing flexible and solution-oriented service.
Rental Requirements
1- Driver's Age and License Duration:
a- For Economy vehicles: At least 25 years old with 3 years of driving experience.
b- For Intermediate vehicles: At least 27 years old with 3 years of driving experience.
c- For Premium and Luxury vehicles: At least 30 years old with 5 years of driving experience.
2- Required Documents: The driver will be required to provide identification, a valid driver’s license, and a valid credit card upon vehicle delivery.
Vehicle Usage: The rented vehicle may only be used by the person(s) named in the rental agreement.
Legal Responsibilities: The renter must drive the vehicle in accordance with the law and obey all traffic regulations. Traffic fines and other legal responsibilities are the renter’s responsibility.
International Use: The vehicle cannot be taken outside the country.
Vehicle Delivery Report: A vehicle delivery report must be signed before the rental.
Minimum Rental Duration: The minimum rental period is 24 hours.
Delivery Delay: If there is any delay in vehicle delivery, please inform us at least 1 hour in advance.
Delivery and Return Points: The vehicle delivery point must be specified during reservation. If you wish to change the return point, you can do so after receiving approval from us. Changes to the return point may incur additional charges.
Vehicle Condition: The condition of the vehicle, fuel level, and current mileage will be recorded on the vehicle delivery report. If you notice any damage or discrepancies when picking up the vehicle, please check with our staff to ensure that the situation is noted on the contract. The rented vehicle must be returned in the same condition as it was delivered. Any damage occurring after delivery will be the responsibility of the renter.
• Mandatory Traffic Insurance
• Comprehensive Insurance (with Excess)
• Theft Insurance
• Additional Driver
• Airport Delivery and Return Service
• VAT (20%)
• Delivery and Return Outside of the Airport
• Mini Damage Coverage
• Comprehensive Insurance Without Excess
• Child Seat, Navigation Device, Snow Chains
• HGS and Toll Road Fees
• Excess Mileage
• One-Way Fee (If Pickup and Drop-off Locations Are Different)
One-Way Fee: If the rented vehicle is returned at a location different from the pick-up location, a one-way service fee will be charged, depending on the route and distance. This fee will be automatically calculated during the reservation process. Please contact us for updated rates.
Excess Mileage: For daily rentals, the mileage limit varies depending on the rental period. Please contact our customer representatives for detailed information. Monthly rentals allow up to 3,000 km in total. If this limit is exceeded, an additional per-kilometer fee will be applied as specified in the contract.
Time Difference: If there is a difference of more than 3 hours between the pick-up and return times, the reservation will be calculated as an additional day.
Fuel: The vehicle must be returned with the same fuel level as it was delivered. If the fuel level is lower upon return, the renter will be charged for the missing fuel.
Cleaning: The vehicle must be returned in the same cleaning condition as it was delivered. An additional cleaning fee may apply for excessively dirty vehicles. If there is significant dirt (e.g., spilled beverages, pet hair), a detailed cleaning fee will be charged.
The following conditions will void the insurance coverage and all responsibility will lie with the renter:
Non-Contractual Use: If the vehicle is used by someone other than the person(s) listed in the rental agreement.
Traffic Violations: Violating traffic laws, such as exceeding speed limits or running red lights.
Alcohol/Drug Use: Driving under the influence of alcohol or drugs. The use of legal drugs that impair driving is also excluded from insurance coverage.
Negligent Use: Using the vehicle in a manner that is not in accordance with traffic laws, road safety, or weather conditions. For example, driving on damaged roads or in hazardous conditions would be considered negligent use.
Wrong Fuel: Refueling the vehicle with the wrong type of fuel.
Illegal Use: Taking the vehicle out of the city/country without permission.
Failure to Report an Accident: The renter must provide the necessary reports and inform the company immediately after an accident. Failing to report the accident or abandoning the vehicle at the accident site will void the insurance.
Failure to Return the Vehicle on Time: If the vehicle is not returned at the scheduled time, insurance coverage will be void. The renter is responsible for any damages after this period.
Carrying Goods: The renter is responsible for any damages caused by goods or luggage transported inside the vehicle.
The renter agrees to compensate for any damages that may occur to the rented vehicle and other parties involved in case of non-compliance with the terms listed above. These conditions void insurance coverage and all responsibility will fall on the renter.
To provide more security and peace of mind during your rental, we offer additional insurance packages for unexpected situations. Below are the most commonly preferred additional insurance types and their coverage:
Zero-Excess Collision Damage Waiver (Zero-Excess CDW)
Zero-Excess CDW ensures that any damages caused in an accident are fully covered by the insurance, without the renter being liable for any portion of the cost. In contrast, standard CDW insurance covers only a part of the damage, leaving the remainder to be paid by the renter.
The excess amount varies based on the vehicle class. For Economy vehicles, the excess amount is 25,000 TL, while for Luxury and SUV vehicles, it is 85,000 TL.
Coverage:
• Material damages caused by traffic accidents
• Single-vehicle accidents
• Damages while parked
• Third-party damages (except the portion covered by traffic insurance)
Important Conditions:
• A valid police/jandarma report, alcohol report, and incident report are required.
• Insurance becomes void if the vehicle is used by someone other than the person(s) specified in the contract.
• Damage caused by malicious intent or violation of rules is not covered.
• Accidents caused by exceeding speed limits or driving under the influence of alcohol are not covered.
• Continuing to drive the vehicle after an accident voids the insurance coverage.
Mini Damage Coverage
Mini Damage Coverage protects against small but costly damages. The following situations are covered during the rental period:
Coverage:
• Tire bursts and rim damage
• Cracked or broken windshields
• Damaged headlights and turn signals
• Minor stains on interior upholstery (within reasonable limits)
• Mini Damage Coverage is valid for damages up to 10,000 TL.
Things to Note:
• Damage caused by malicious intent or rule violations is not covered.
• A formal report must be obtained in case of an accident.
For a smooth car rental experience, contact us now to make your reservation or get more detailed information.
iZMiRCAR reserves the right to make changes to the terms presented here. For up-to-date conditions and special requests, please contact us directly.
Our priority is to ensure that our customers have a safe, comfortable, and smooth travel experience. Therefore, we kindly ask you to carefully review the rental conditions listed below.
Reservation Cancellation, and Modification Policy
If you would like to cancel or modify your car rental reservation, you can do so without any additional fees. To request cancellation or modification, please contact us at least 48 hours in advance. We prioritize customer satisfaction by providing flexible and solution-oriented service.
Rental Requirements
1- Driver's Age and License Duration:
a- For Economy vehicles: At least 25 years old with 3 years of driving experience.
b- For Intermediate vehicles: At least 27 years old with 3 years of driving experience.
c- For Premium and Luxury vehicles: At least 30 years old with 5 years of driving experience.
2- Required Documents: The driver will be required to provide identification, a valid driver’s license, and a valid credit card upon vehicle delivery.
Usage Authorization and Legal Responsibilities
Vehicle Usage: The rented vehicle may only be used by the person(s) named in the rental agreement.
Legal Responsibilities: The renter must drive the vehicle in accordance with the law and obey all traffic regulations. Traffic fines and other legal responsibilities are the renter’s responsibility.
International Use: The vehicle cannot be taken outside the country.
Vehicle Delivery Report: A vehicle delivery report must be signed before the rental.
Rental Duration and Delivery Rules
Minimum Rental Duration: The minimum rental period is 24 hours.
Delivery Delay: If there is any delay in vehicle delivery, please inform us at least 1 hour in advance.
Delivery and Return Points: The vehicle delivery point must be specified during reservation. If you wish to change the return point, you can do so after receiving approval from us. Changes to the return point may incur additional charges.
Vehicle Condition: The condition of the vehicle, fuel level, and current mileage will be recorded on the vehicle delivery report. If you notice any damage or discrepancies when picking up the vehicle, please check with our staff to ensure that the situation is noted on the contract. The rented vehicle must be returned in the same condition as it was delivered. Any damage occurring after delivery will be the responsibility of the renter.
Included Services in the Price
• Mandatory Traffic Insurance
• Comprehensive Insurance (with Excess)
• Theft Insurance
• Additional Driver
• Airport Delivery and Return Service
Additional Charges
• VAT (20%)
• Delivery and Return Outside of the Airport
• Mini Damage Coverage
• Comprehensive Insurance Without Excess
• Child Seat, Navigation Device, Snow Chains
• HGS and Toll Road Fees
• Excess Mileage
• One-Way Fee (If Pickup and Drop-off Locations Are Different)
Pricing and Usage Conditions
One-Way Fee: If the rented vehicle is returned at a location different from the pick-up location, a one-way service fee will be charged, depending on the route and distance. This fee will be automatically calculated during the reservation process. Please contact us for updated rates.
Excess Mileage: For daily rentals, the mileage limit varies depending on the rental period. Please contact our customer representatives for detailed information. Monthly rentals allow up to 3,000 km in total. If this limit is exceeded, an additional per-kilometer fee will be applied as specified in the contract.
Time Difference: If there is a difference of more than 3 hours between the pick-up and return times, the reservation will be calculated as an additional day.
Fuel and Cleaning Policy
Fuel: The vehicle must be returned with the same fuel level as it was delivered. If the fuel level is lower upon return, the renter will be charged for the missing fuel.
Cleaning: The vehicle must be returned in the same cleaning condition as it was delivered. An additional cleaning fee may apply for excessively dirty vehicles. If there is significant dirt (e.g., spilled beverages, pet hair), a detailed cleaning fee will be charged.
Conditions That Void Insurance:
The following conditions will void the insurance coverage and all responsibility will lie with the renter:
Non-Contractual Use: If the vehicle is used by someone other than the person(s) listed in the rental agreement.
Traffic Violations: Violating traffic laws, such as exceeding speed limits or running red lights.
Alcohol/Drug Use: Driving under the influence of alcohol or drugs. The use of legal drugs that impair driving is also excluded from insurance coverage.
Negligent Use: Using the vehicle in a manner that is not in accordance with traffic laws, road safety, or weather conditions. For example, driving on damaged roads or in hazardous conditions would be considered negligent use.
Wrong Fuel: Refueling the vehicle with the wrong type of fuel.
Illegal Use: Taking the vehicle out of the city/country without permission.
Failure to Report an Accident: The renter must provide the necessary reports and inform the company immediately after an accident. Failing to report the accident or abandoning the vehicle at the accident site will void the insurance.
Failure to Return the Vehicle on Time: If the vehicle is not returned at the scheduled time, insurance coverage will be void. The renter is responsible for any damages after this period.
Carrying Goods: The renter is responsible for any damages caused by goods or luggage transported inside the vehicle.
The renter agrees to compensate for any damages that may occur to the rented vehicle and other parties involved in case of non-compliance with the terms listed above. These conditions void insurance coverage and all responsibility will fall on the renter.
Additional Insurance Options
To provide more security and peace of mind during your rental, we offer additional insurance packages for unexpected situations. Below are the most commonly preferred additional insurance types and their coverage:
Zero-Excess Collision Damage Waiver (Zero-Excess CDW)
Zero-Excess CDW ensures that any damages caused in an accident are fully covered by the insurance, without the renter being liable for any portion of the cost. In contrast, standard CDW insurance covers only a part of the damage, leaving the remainder to be paid by the renter.
The excess amount varies based on the vehicle class. For Economy vehicles, the excess amount is 25,000 TL, while for Luxury and SUV vehicles, it is 85,000 TL.
Coverage:
• Material damages caused by traffic accidents
• Single-vehicle accidents
• Damages while parked
• Third-party damages (except the portion covered by traffic insurance)
Important Conditions:
• A valid police/jandarma report, alcohol report, and incident report are required.
• Insurance becomes void if the vehicle is used by someone other than the person(s) specified in the contract.
• Damage caused by malicious intent or violation of rules is not covered.
• Accidents caused by exceeding speed limits or driving under the influence of alcohol are not covered.
• Continuing to drive the vehicle after an accident voids the insurance coverage.
Mini Damage Coverage
Mini Damage Coverage protects against small but costly damages. The following situations are covered during the rental period:
Coverage:
• Tire bursts and rim damage
• Cracked or broken windshields
• Damaged headlights and turn signals
• Minor stains on interior upholstery (within reasonable limits)
• Mini Damage Coverage is valid for damages up to 10,000 TL.
Things to Note:
• Damage caused by malicious intent or rule violations is not covered.
• A formal report must be obtained in case of an accident.
For a smooth car rental experience, contact us now to make your reservation or get more detailed information.
SHUTLLE TERMS
▪For regions outside of the center, the calculation will be made extra km. Prices, have the city/county is calculated as the center.
▪Reservations must be full and complete information.
▪ One-way or round-trip (TL,USD,EUR or GBP terms) is calculated automatical.
▪ Payment, cash or credit card can be done with the exit of the car. An optional, pre-payment can be referred.
▪ Transfer reservation must be at least 6 hours before.
▪Decision to cancel, IZMIRCAR authorities must be notified at least 6 hours before.
▪Reservation, fax or e-mail should be communicated and mutually confirmed.
▪ Transfer bookings, after receiving it, you will receive information within 6 hours.
▪ Fuel hike, approved reservation, does not affect the.
▪ Our company, desired vehicle in case of unavailability, reserves the right to use the equivalent of a car.
▪ For transfers where the destination is the airport, passengers must be at the airport at least 1 hour before domestic flights and at least 2 hours before international flights to ensure they arrive on time.
Those Included In The Price :
▪ Vehicle cost
▪ Driver's fee
▪ Vehicle fuel costs
▪ Motorway toll
▪ Traffic insurance
▪ Vehicle Insurance
▪ Seat insurance
▪ Child or baby seat
NOTE :
Long-term rentals with, vehicle cost and driver's fee is calculated. Fuel is to rent.
Long-term and long-distance rentals, vehicle cost and driver's fee is calculated. Fuel, driver's accommodation and food costs is to rent.
▪Reservations must be full and complete information.
▪ One-way or round-trip (TL,USD,EUR or GBP terms) is calculated automatical.
▪ Payment, cash or credit card can be done with the exit of the car. An optional, pre-payment can be referred.
▪ Transfer reservation must be at least 6 hours before.
▪Decision to cancel, IZMIRCAR authorities must be notified at least 6 hours before.
▪Reservation, fax or e-mail should be communicated and mutually confirmed.
▪ Transfer bookings, after receiving it, you will receive information within 6 hours.
▪ Fuel hike, approved reservation, does not affect the.
▪ Our company, desired vehicle in case of unavailability, reserves the right to use the equivalent of a car.
▪ For transfers where the destination is the airport, passengers must be at the airport at least 1 hour before domestic flights and at least 2 hours before international flights to ensure they arrive on time.
Those Included In The Price :
▪ Vehicle cost
▪ Driver's fee
▪ Vehicle fuel costs
▪ Motorway toll
▪ Traffic insurance
▪ Vehicle Insurance
▪ Seat insurance
▪ Child or baby seat
NOTE :
Long-term rentals with, vehicle cost and driver's fee is calculated. Fuel is to rent.
Long-term and long-distance rentals, vehicle cost and driver's fee is calculated. Fuel, driver's accommodation and food costs is to rent.