Frequently Asked Questions About Car Rental

Your reservation request;
By visiting our izmircar.com page;
Via our phone number +90 232 220 16 66
or you can send it via WhatsApp line at +90 532 361 65 15.

An information message is sent to the e-mail addresses of our guests who request a reservation via our website.

The minimum rental period is 24 hours.

Reservations are taken according to vehicle groups. In cases where the reserved vehicle is not available, a vehicle from the same group is provided.

Our guest who will rent a car must be at least 25 years old. In different vehicle groups, the age limit increases. You can contact us for detailed information.
Do You Offer Additional Packages To Eliminate This Condition?
No, unfortunately there is no additional package available for this.

Our guests must have a driving license for at least 3 years to rent a car.
Do You Offer Additional Packages To Eliminate This Condition?
No, no additional package is offered to remove this requirement.

No, you can also pay the rental fee in cash. If you wish, you can also pay by wire transfer to the account.

No, the entire fee is charged at once.

You can make the payment when you receive the vehicle.

Credit cards belonging to a different person are not accepted in rental transactions. In such cases, the name and signature of the cardholder must also be included in the contract. The cardholder must also have a valid driver's license.

The rented vehicle can only be used by the person(s) whose name and signature are in the rental agreement. Otherwise, all guarantees will be void and the person who rented the vehicle and used the vehicle without authorization will be held responsible for any damages and losses that may occur.

In order to add the second driver to the contract, you can come to our office and request the registration of the driver's information.

HGS is available in all our vehicles. Since we are seeing your usage information, at the end of the lease, you will be notified of the amount you have used and the fee will be requested. If an invoice is issued to us at a later date regarding highway and bridge crossings belonging to private companies, our guest is contacted and the collection method is applied.

To cancel the reservation you have made, you can complete your transaction by sending your reservation number or name-surname information to our info@izmircar e-mail address.
You can also call our contact phone number +90 232 220 16 66 for this process.

Damaged or defective areas, if any, must be written in the relevant section of the contract. You can check the interior as well as the exterior of the vehicle when you take delivery of the vehicle you rented.

Yes. This limit varies for daily and monthly rentals. You can contact us for detailed information.
If the limit is exceeded, a fee may be charged per km. You can send your offers and requests in this regard.

At the time of the incident, information should be given by contacting the police or gendarmerie without changing the location of the vehicle. You can also get support on what you need to do by calling our phone number +90 232 220 16 66.

Yes. You can deliver the car you rented in a city other than the city where you received it. You can take advantage of this service by paying the one-way fee set for delivery in a different city. You can contact us for detailed information.

As a standard, our vehicles have insurance types that are not completely inclusive and meet certain rates. In order to take advantage of the full insurance opportunities, additional insurance types must be purchased. These types of insurance are known as Mini Damage Insurance and Non-Exempt Damage Insurance. You can contact us for detailed information.

Driver's license and identity/passport documents of the person or persons who will drive the vehicle are required. In addition, address and telephone information are requested to be recorded in the contract.

To rent a car, you must have an internationally valid driver's license and passport with you.

Driving licenses of guests coming from abroad are valid for 6 months in Turkey. In cases where this period is exceeded, people who want to maintain their license validity in Turkey should obtain an official letter from the notary public or the consulate of the country they are affiliated with, which includes the translation of their driver's license.

No, unfortunately our vehicles cannot be taken abroad.

This situation changes according to the density period. It is taken into account how long it takes our guest to notify their early return request. No refunds or partial deductions will be made in cases such as late information.

Yes.

The factor that determines a day's rental is the 24-hour time. In addition to this period, a delay of 1-3 hours is allowed. If this period is exceeded, a 1-day fee is charged. You can contact us for detailed information.

You have no such obligation. However, we would also welcome it if you would like to deliver it clean.
If liquids such as oil, sea water, beverages come into contact with the seat, floor or ceiling upholstery and cause hair loss and similar adverse conditions for the animal transported in the vehicle, thorough cleaning is required. The fee is requested from our guest.